As you may know, your Client Services Team has been working for many months to switch data management systems.
CustomerFirst, our legacy system, didn’t integrate neatly with the company’s defect tracking system. Also, it was showing its age.
This month, all customer Incidents (current and historical) are in OnTime (by Axosoft). This little gem offers great flexibility and the company is really very dynamic.
A few benefits you can expect right away:
- A consolidated/searchable online portal for Product Backlog Items, Defects, and Incidents
- Improved e-mail handling
- Link between Incidents, defects, and Product Backlog Items
The updated software allows us to retire the following web resources:
- Incident History Search Tool (replaced by the OnTime Portal)
- Decade’s “Knowledgebase” search (replaced by the OnTime Portal)
- WebFirst (replaced by the OnTime Portal)
Keep an eye open for more new and exciting changes that give YOU to the tools to do your job.
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